PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE
By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to ROISolutions.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website.
1. AMENDMENT OF TERMS
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and ROISolutions.com.au’s rights and obligations to each other.
2. LIMITATION OF LIABILITY
It is an essential pre-condition to you using our website that you agree and accept that ROISolutions.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, business and personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
3. COMPETITION AND CONSUMER ACT
For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), ROISolutions.com.au’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.
You must be an organisation or business to purchase and/or license our videos.
You must be over 18 years of age to use this website and to purchase any goods or services.
ROISolutions.com.au uses a video streaming service to deliver training videos.
Deliveries are processed promptly upon receipt of full payment and your videos should be accessible within minutes. Please contact us immediately if there are any issues with delivery.
5. RETURNS AND REFUNDS
ROISolutions.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Should you wish to return your order, please notify us within 5 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon closure of your membership. Refunds will be processed promptly and payment made by the same method that you made payment. Refund payments may take up to 7 business days to be received. Refunds are made at the discretion of ROISolutions.com.au.
Videos are only available for purchase by organisations or businesses. Should you provide your personal credit card details by completing our payment form and you do not meet our Terms and Conditions of Purchase or License Terms for the use of videos, we will refund your payment up to 21 days after the date of purchase and after subtracting fees and handling for the required refund/reversal of payment. These charges include bank fees, other supplier fees, and costs incurred by us in the handling of the payment.
6. LINKS TO OTHER WEBSITES
ROISolutions.com.au may from time to time provide on its website, links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between ROISolutions.com.au and the owners of those websites. ROISolutions.com.au takes no responsibility for any of the content found on the linked websites.
ROISolutions.com.au’s website may contain information provided by third parties for which ROISolutions.com.au accepts no responsibility whatsoever for information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.
To the fullest extent permitted by law, ROISolutions.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. ROISolutions.com.au gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in our website or as to their correctness, suitability, accuracy, reliability, or otherwise.
The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.
8. YOUR PRIVACY
At ROISolutions.com.au, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. ROISolutions.com.au respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Statement carefully.
You may change your details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. Furthermore, all of the customer data ROISolutions.com.au collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.
9. THIRD PARTIES
ROISolutions.com.au does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist us in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and our services but not for any other use.
10. DISCLOSE YOUR INFORMATION
ROISolutions.com.au may be required, in certain circumstances, to disclose information in good faith and where ROISolutions.com.au is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of ROISolutions.com.au, its customers or third parties.
11. EXCLUSION OF COMPETITORS
If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of ROISolutions.com.au. ROISolutions.com.au expressly excludes and does not permit you to use or access our website, to download any documents or information from our website or obtain any such documents or information through a third party. If you breach this term then ROISolutions.com.au will hold you fully responsible for any loss that we might sustain and further holds you accountable for all profits that you might make from such unpermitted and improper use. ROISolutions.com.au reserves the right to exclude and not permit any person from using our website or any of the documents and information contained on it.
12. COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the videos, documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the videos, materials, documents or products that may be available for download from time to time on this website.
ROISolutions.com.au expressly reserves all copyright and trademark in our website and in all videos, documents and information on our website and reserves the right to take action against you if you breach any of these terms.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to your local hard disk the Checklists for your personal and non-commercial use only.
Videos are licensed only to businesses or organisations for business use, on a single user basis and can only be viewed by one person, being the licensee. All licenses must be tied to a business (user/employee) email address and a membership to the ROI Solutions community. Membership to the community is disabled at the time of the user leaving the organisation and licenses are non-transferable.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
13. WHOLE AGREEMENT
These terms and conditions represent the whole agreement between you and ROISolutions.com.au concerning your use and access to ROISolutions.com.au’s website and your use and access to the videos, documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.
14. EXCLUSION OF UNENFORCEABLE TERMS
Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.
By using our services, you agree that ROISolutions.com.au is not to be held liable for any decisions you make based on any of our services or guidance and any consequences, as a result, are your own. Under no circumstances can you hold ROISolutions.com.au liable for any actions you take nor can you hold us or any of our employees liable for any loss or costs incurred by you as a result of any guidance, advice, coaching, materials or techniques used or provided by ROISolutions.com.au.
All our information on videos, the website and in consultations is intended to assist you and does not in any way, nor is it intended to substitute professional, financial or legal advice. Results are not guaranteed and ROISolutions.com.au takes no responsibility for your actions, choices or decisions.
This agreement and this website are subject to the laws of Victoria and Australia. If there is a dispute between you and ROISolutions.com.au that results in litigation then you must submit to the jurisdiction of the courts of Victoria.